Owners Testimonials

I have been very pleased with the level of efficiency and professionalism of Holiday Shacks. The staff are friendly, helpful and get the job done. More importantly, they are committed and passionate about providing the best possible experience for their guests.

We interviewed several prospective agencies before choosing Andrea Wilson and her team. My husband and I are experienced rental property owners. When it comes to property management, one could not improve on the care administered by Holiday Shacks. As one of Andrea’s original clients, I have been delighted with HS. Our home has been managed with incredible attention to detail, and one cannot fault the response when, on a rare occasion, we have needed to bring a matter to their attention. All charges incurred from housekeeping are both reasonable and standard to the industry, as are those of Holiday Shacks. At no time have I found fees to be exorbitant. I do not expect tasks to be executed for next to nothing, I get the standard of care that I pay for. What I have experienced is exemplary management and housekeeping. Housekeeping is headed up by a competent, hardworking and dedicated owner. Their housekeepers keep impeccably clean linen, and take great care with my expensive or fragile pieces. I remain indebted to both Holiday Shacks and Sue Pallot of housekeeping for keeping an alert eye on my beloved holiday home. I have never been charged for guests leaving rubbish behind. I have never experienced surprising behaviour or ridiculous charges. Holiday Shacks commission remains at a flat 20% which is standard on the peninsula. As Andrea’s business grew rapidly over the period of time addressed by the previous review, it would have been easy to see a dilution of our rental income as the new properties competed for our business. However, I made sure that we stepped up to the challenge, reviewing our amenities regularly to ensure we captured the market. With Andrea’s help, we did just that. Our property income has continued to grow. We enjoy many repeat bookings, and I can honestly say we enjoy a stress free administration of this home. Last year Holiday Shacks secured rental income for us that was 30% higher than the preceding year.

We met Andrea Wilson and her team at Holiday Shacks in 2011, when we purchased our property in Mt. Martha and entrusted it into her care, to be part of her holiday rental portfolio. Her professional approach to marketing our property has been extremely impressive! Andrea is constantly updating her strategies on how best to look after the tenants and the owners of the properties that she is managing. Apart from being an amazing business woman, Andrea has the ability to connect with everyone on a very personal level. Our business alliance has grown into a very comfortable” friend" like relationship and we always value the advice and feedback that she gives us. We couldn’t recommend Andrea and her team at Holiday Shacks anymore highly! Thanks Andrea for all your never ending help and guidance!

We wanted Oceania Retreat to be managed professionally and ensure a memorable stay for our guests. We have invested a lot of time and money in the property and wanted to ensure it was with safe hands. Hence we approached Holiday Shacks who have a great reputation on the Mornington Peninsula and we have been more than impressed. Andrea has been lovely and extremely approachable and understanding on all matters from the Owners perspective and has given us comfort that she has our best interest at heart and also ensuring that our guests will enjoy their stay and want to return. We would recommend Holiday Shacks to any Owners want their property investment managed with care and professionalism.'

Seven years ago, after interviewing several agencies to manage our holiday home at Mount Martha, we decided to entrust the care of our property to Andrea Wilson and her team at Holiday Shacks. Clearly, it has proven to be the correct decision. My husband and I have had experience with several holiday management agencies, and no other team has come close to providing us with the care and peace of mind provided by this company. We are a family of five, all with hectic schedules. I needed to engage a team of people who could provide me with complete and thorough management. However, after staying at several different holiday homes both in Victoria and interstate, I felt that some were a little sterile. Right from the start, Andrea and her team understood my desire to provide a “special property”. One where guests can enter and feel like they are at the home of a friend. The team not only provides us with efficient and competent management of our guest bookings, but have also proven to be stellar in their attention to detail. All those little things that most agencies overlook are dealt with swiftly and professionally. Furthermore, the service is backed up by a thorough and observant housekeeping team. Our house is always presented in an inviting and immaculate manner for guests to enjoy. We could not be happier with the care we have received from Andrea and her team. In my opinion, Holiday Shacks is the only agency that one should consider for comprehensive and thorough management of your holiday home.”